Cambridge Tele.com was formed in 2001 to develop advanced Call Management services which dramatically improve the poor customer experience offered by existing solutions. Those existing solutions are easily identified by these all-too-familiar features:

• Making the customers queue until a member of staff is available,
• Offering to put callers through to Voicemail,
• Putting callers through long sequences of automated menus,
• Giving customers the engaged tone,
• Causing callers to hang up without ever knowing who they were, and
• Waiting until customers have hung on for a time, then telling them that there is no-one available to talk to them.

On top of this many solutions were seen by the customers to be costing them money for the “privilege” of being kept waiting!

Having solved these problems (see our Call Management services) we turned our development expertise (in the Internet control and processing of telephone calls) to producing automated services which would lower the cost of Conference Calls and International Mobile Calls.

We are now also using the many features of our main services in Specialised Services  developed to meet the needs of specific customers or market sectors.

Based in Cambridge, our experience covers leadership roles in the design and installation of systems for BT, T-Mobile, Telefonica, Nokia, CEGB, British Gas, Philips Business Systems, Midland Bank, Confederation Life, as well as numerous small to medium sized Companies.

The Cambridge Tele.com systems are housed in the secure data centre of a major Telecoms operator in London Docklands.